Terms of Service

1. Acceptance of Terms

Welcome to Isla Hotel. By accessing our website, making a reservation, or using any of our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and Isla Hotel ("we," "us," or "our"). We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.

2. Reservations and Bookings

2.1 Booking Process

All reservations are subject to availability and confirmation by Isla Hotel. A reservation is only confirmed once you receive a confirmation email from us. We reserve the right to refuse or cancel any reservation at our discretion.

2.2 Accuracy of Information

You are responsible for ensuring that all information provided during the booking process is accurate and complete. This includes guest names, contact information, payment details, and special requests.

2.3 Minimum Age Requirement

Guests must be at least 18 years of age to make a reservation and check in to the hotel. Valid government-issued photo identification is required at check-in.

2.4 Room Allocation

While we make every effort to accommodate specific room requests, room assignments are subject to availability upon arrival and cannot be guaranteed.

3. Pricing and Payment

3.1 Room Rates

All room rates are quoted in the applicable currency and are subject to change without notice until a reservation is confirmed. Rates include applicable taxes unless otherwise stated. Additional charges may apply for extra services, amenities, or guest capacity.

3.2 Payment Methods

We accept major credit cards, debit cards, and other payment methods as indicated during the booking process. A valid credit card is required to guarantee your reservation.

3.3 Deposit and Pre-Payment

Depending on the rate plan selected, a deposit or full pre-payment may be required at the time of booking. This amount is non-refundable unless otherwise specified in your booking confirmation.

3.4 Additional Charges

You are responsible for all charges incurred during your stay, including room service, minibar, spa services, parking, and any damages to hotel property. These charges will be billed to the credit card on file or settled upon checkout.

4. Cancellation and Modification Policy

4.1 Standard Cancellation Policy

Cancellations must be made at least 48 hours prior to the scheduled arrival date to receive a full refund, minus any applicable processing fees. Cancellations made within 48 hours of arrival will forfeit the first night's room rate plus taxes.

4.2 Non-Refundable Rates

Certain promotional or discounted rates may be non-refundable and non-changeable. These restrictions will be clearly stated at the time of booking.

4.3 No-Show Policy

Failure to arrive without prior cancellation ("no-show") will result in a charge for the full stay as originally booked.

4.4 Early Departure

Early departure from the hotel may result in an early departure fee equivalent to one night's room rate. Please notify the front desk as soon as possible if you need to modify your stay.

4.5 Force Majeure

In the event of circumstances beyond our control (including but not limited to natural disasters, acts of war, government restrictions, or public health emergencies), we may need to cancel or modify your reservation. In such cases, we will work with you to find an alternative solution or provide an appropriate refund.

5. Check-In and Check-Out

5.1 Check-In Time

Standard check-in time is 3:00 PM. Early check-in is subject to availability and may incur additional charges. Please contact us in advance if you require early check-in.

5.2 Check-Out Time

Standard check-out time is 11:00 AM. Late check-out is subject to availability and may incur additional charges. Failure to check out by the designated time may result in charges for an additional night.

5.3 Identification Requirements

Valid government-issued photo identification and a credit card in the guest's name are required at check-in. We reserve the right to refuse accommodation to anyone unable to provide proper identification.

6. Guest Conduct and Hotel Policies

6.1 Guest Behavior

Guests are expected to conduct themselves in a respectful and appropriate manner at all times. We reserve the right to refuse service or evict any guest whose behavior is deemed disruptive, illegal, or harmful to other guests, staff, or property, without refund.

6.2 Smoking Policy

Isla Hotel is a non-smoking property. Smoking is prohibited in all guest rooms and indoor public areas. Designated outdoor smoking areas are available. Violation of this policy may result in cleaning fees of up to $250.

6.3 Pet Policy

Pets are not permitted at Isla Hotel except for certified service animals. Unauthorized pets may result in additional cleaning fees and potential eviction without refund.

6.4 Maximum Occupancy

Each room has a maximum occupancy limit that must not be exceeded. Additional guests beyond the stated occupancy may result in additional charges or denial of accommodation.

6.5 Quiet Hours

To ensure the comfort of all guests, quiet hours are observed from 10:00 PM to 7:00 AM. We ask that guests be considerate of others during these hours.

7. Liability and Property Damage

7.1 Guest Responsibility

Guests are responsible for any damage to hotel property caused by themselves, their guests, or members of their party. You will be charged for repairs or replacement of damaged items.

7.2 Personal Property

The hotel is not responsible for lost, stolen, or damaged personal property. We recommend using the in-room safe for valuables. Any items left behind will be held for 30 days before disposal.

7.3 Limitation of Liability

Isla Hotel shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or facilities. Our total liability shall not exceed the amount paid for your reservation.

7.4 Vehicle Parking

If parking facilities are available, vehicles are parked at the owner's risk. The hotel is not responsible for theft, damage, or loss to vehicles or their contents.

8. Amenities and Services

8.1 Availability

While we strive to maintain all advertised amenities and services, they may occasionally be unavailable due to maintenance, weather conditions, or other circumstances beyond our control. We are not liable for temporary unavailability of amenities.

8.2 Third-Party Services

Any third-party services arranged through the hotel (such as tours, transportation, or activities) are provided by independent operators. The hotel is not responsible for the quality or safety of these services.

9. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Isla Hotel or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

11. Website Use

11.1 Acceptable Use

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the website. Prohibited activities include:

• Attempting to gain unauthorized access to our systems
• Transmitting malicious code or viruses
• Engaging in any activity that disrupts or interferes with our services
• Using automated systems to access the website without permission

11.2 User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use.

12. Dispute Resolution

12.1 Complaints

If you have any concerns during your stay, please notify the front desk immediately so we can address the issue. Most problems can be resolved quickly when brought to our attention promptly.

12.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Holy Land, without regard to its conflict of law provisions.

12.3 Dispute Resolution Process

Any disputes arising from these Terms or your stay shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes may be submitted to binding arbitration or the courts of competent jurisdiction in Shepherds Field.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Isla Hotel regarding your use of our services and supersede all prior agreements and understandings.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.