Privacy Policy

1. Introduction

Welcome to Isla Hotel ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our website, or engage with our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, phone number, and postal address
• Payment and billing information
• Passport or government-issued ID information for registration purposes
• Date of birth and nationality
• Guest preferences and special requests
• Communication preferences and marketing opt-ins

2.2 Automatically Collected Information

When you use our website or services, we may automatically collect:

• IP address, browser type, and device information
• Cookies and similar tracking technologies
• Website usage data and analytics
• Location data (with your permission)

2.3 Information from Third Parties

We may receive information from travel agencies, booking platforms, and other partners who facilitate your reservation.

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your hotel reservations
• Providing and improving our services
• Communicating with you about your stay and our services
• Processing payments and preventing fraud
• Complying with legal obligations and regulations
• Sending promotional communications (with your consent)
• Analyzing and improving our website and guest experience
• Maintaining the security and safety of our guests and property

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business, such as payment processors, IT service providers, and marketing agencies
• Business Partners: Travel agencies, tour operators, and booking platforms that facilitate your reservation
• Legal Requirements: Government authorities, law enforcement, or other parties when required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure servers and regular security assessments
• Access controls and employee training on data protection
• Regular monitoring and updating of security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Reservation records and financial information are typically retained for a minimum of seven years for accounting and legal compliance purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to our processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Receive your information in a structured, commonly used format
• Withdrawal of Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

We use the following types of cookies:

• Essential Cookies: Necessary for website operation
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing habits for targeted advertising (with consent)

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: